Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how HeyCommune ("HeyCommune", "we", "us") collects, uses and shares information when you use the HeyCommune mobile application and related services (the "Service"). By using the Service, you agree to this Policy.

1. Who we are

HeyCommune provides software that helps residential apartments and societies manage community life — including maintenance billing and payments, a community feed, announcements, issues, funds and expenses, a neighbour marketplace and emergency contacts. If you have any questions about this Policy or your data, contact us at support@heycommune.com.

2. Information we collect

Information you give us

• Account details: your mobile phone number (used to sign in), your name, and optionally a profile photo.
• Community & home details: the community you join or create, your flat/unit, and your role (owner, co-owner, tenant or family).
• Content you create: posts, replies, reactions and polls in the feed; issues you raise (including photos); announcements, meeting notes and marketplace listings you publish; and messages or enquiries you send.
• Payment records: when a maintenance payment is recorded or you report one, we store the amount, date and status. If you pay online through our payment gateway, your card and UPI details are handled directly by that gateway — we do not store your card numbers or UPI credentials.
• Support messages: anything you send us when you ask for help.

Information collected automatically

• Device & usage data: basic device information, app version, and activity needed to operate and secure the Service.
• Notification token: a push token so we can deliver notifications to your device.

Information from your community

• Your community's admins or treasurer may add information about your flat, occupancy or bills as part of running the society.

3. How we use your information

• To provide, operate and maintain the Service and your community.
• To authenticate you by one-time code (OTP) and keep your account secure.
• To calculate and show maintenance dues, help record payments, and prepare receipts and statements.
• To deliver notifications and reminders you've enabled (for example, a new bill or an announcement).
• To support content moderation and keep communities safe.
• To respond to your support requests and improve the Service.
• To comply with legal obligations.

4. How your information is shared

• Within your community: your name, profile photo and the content you post are visible to other members of your community, according to your and your community's settings (for example, whether you appear in the directory).
• Service providers: we use trusted third parties to run the Service, including cloud hosting and database infrastructure, a payment gateway (for UPI/card payments), a push-notification provider, and SMS/WhatsApp providers (for one-time codes and bill delivery). They process data only on our instructions.
• Legal reasons: we may disclose information if required by law or to protect the rights, safety and security of our users or the public.
• Business transfers: if HeyCommune is involved in a merger, acquisition or asset sale, information may be transferred as part of that transaction.
• We do not sell your personal information, and we do not show third-party advertising based on your personal data.

5. Payments

Maintenance and subscription payments are processed by a third-party payment gateway. When you pay, your payment details are collected and processed by that provider under its own terms and privacy policy. We receive and store only the transaction outcome (such as amount, date, status and a reference), not your full card or bank details.

6. Communications

We send transactional messages such as one-time login codes, bill notifications and important community updates. You can control push notifications from your device and in-app notification settings. Some service messages (like your login OTP) are necessary to use the Service.

7. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, maintain community and financial records, resolve disputes and comply with legal obligations. When information is no longer needed, we delete or anonymise it.

8. Security

We use administrative, technical and organisational measures designed to protect your information, including access controls and encryption in transit. No method of transmission or storage is completely secure, but we work to protect your data and continually improve our safeguards.

9. Your rights and choices

• You can view and update your profile details in the app.
• You can control who sees you in the directory and manage your notification preferences.
• You can request a copy of your data, correction of inaccurate data, or deletion of your account by emailing support@heycommune.com. Note that some records (such as financial transactions tied to your society) may be retained where the law or legitimate community record-keeping requires it.

10. Children

HeyCommune is intended for adults (18 years and older) who are residents or members of a community. It is not directed to children, and we do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Policy.

12. Contact us

Questions, requests or concerns about your privacy? Email support@heycommune.com and we'll be glad to help.